We only offer full monetary refunds for returned products which are faulty and not functional. If you wish to return your order because of any other reason, we will issue a credit note on your account to be used on future purchases minus the original shipping cost.
Products which are misused, tampered and dismantled are not eligible for return.
You must notify us in writing mentioning all details about the fault and precise reason of returning your purchase.
You must initiate the return within 14 days, beginning the day after the day on which you receive the product.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.
Please note that we do not accept returns of personalized products.
Please contact us on firstname.lastname@example.org to start your return process using our returns service. Please mention your order number and your registered email id.
If you do not have your dispatch note or invoice, please include an explanatory note quoting your order number and reason for return.
You will receive an email confirmation and regular email updates as your returns make their way back to us.
You refund will be processed, once it has been delivered to our warehouse and within 3 working days of arriving back to us. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.